Heat it before you eat it.
I bake everything fresh once you order, so there's a little wait. I know waiting for cookies is its own kind of torture—I've been on that side too. But warm cookies are worth the patience, I promise.
When you place an order, it pings me on WhatsApp, and then I—an actual human with flour on my phone—message you back to confirm everything. It's a tiny operation, so I like to do this personally.